Everything you need to know about ordering, personalization, shipping, and more.
Ordering & Personalization
How can I track my order?
Visit our Track Your Order page to check your order’s delivery status.
How do I place an order?
Shopping with Uniqwear & Gifts is easy! Browse our collection, choose your favourite product, select your options, add any personalization details, and proceed to checkout.
Can I personalize my order?
Absolutely! We specialize in personalized clothing and thoughtful gifts. Depending on the product, you can add names, text, photos, or custom designs to make your item unique.
Can I upload my own photo or design?
Yes! Selected products allow you to upload your own photos or designs. Simply follow the personalization instructions on the product page.
Can I make changes to my order after placing it?
If you need to make changes, please contact us as soon as possible. We'll do our best to help, but changes may not be possible once production has started.
Shipping & Delivery
Where do you ship?
We aim to deliver our personalized products to customers across Canada. Available shipping destinations and options will be displayed at checkout.
How long does shipping take?
Delivery times depend on your location, the product, and the time required for personalization. Estimated shipping options will be shown during checkout when available.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method.
Returns & Refunds
Can I return a personalized product?
Because personalized products are made specifically for you, returns for change of mind may not be accepted. Please review our Refund Policy for full details.
What if my order arrives damaged or incorrect?
We're here to help! If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue so we can review it and help resolve the problem.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel. Cancellation may not be possible once production has started.
Products & Care
What types of products do you offer?
We offer personalized clothing, baby gifts, custom blankets, photo gifts, mugs, mousepads, keychains, accessories, and more!
How should I care for my personalized clothing?
For best results, follow the care instructions provided with your product. Generally, washing clothing inside out with cold water and avoiding harsh detergents can help preserve personalized designs.
Will my personalized product look exactly like the preview?
We work hard to create products that match your selected design. However, slight variations in colour, placement, or appearance may occur depending on the product, materials, and screen settings.
Contact & Support
How can I contact Uniqwear & Gifts?
We're always happy to help! Visit our Contact Us page to send us your questions, requests, or concerns.
Can I request a custom design that isn't listed on your website?
Of course! We love creative ideas. Contact us with your design concept, and we'll let you know whether we can bring your idea to life.
Still Have Questions?
We're here to help! Whether you have a question about your order or need help creating the perfect personalized gift, we'd love to hear from you.
Contact Us